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Troubleshooting FAQs
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Charging issue Data Sync Connectivity Product Functions Others
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How do I charge my smartwatch?
How do I Charge my smartwatch using an adapter?
Note: Please charge your watch in a well-ventilated environment. Before charging, make sure the charging port is dry. Wipe off any water or sweat. Please Use a 5V–1A Charger. Do not use a Turbo Charger.
Why is my watch's battery draining quickly?
How do I reduce my watch's battery consumption?
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Why does it take a long time to sync the activity data to my phone?
Why is activity data syncing taking time?
Activity data is usually extensive and, therefore, takes longer to sync. So, Swipe down from the Home page screen and wait for the watch to be synced. The Syncing is displayed on the top in Percentage value.
Why is the Heart rate/SpO2/Stress data inaccurate?
Proper Wearing and Placement: Keep It Clean and Dry: Mind the Environment: Troubleshooting Abnormal Readings:
Why is the sleep data missing?
Correct wearing and mindful handling of the device are important for accurate sleep data monitoring with your smartwatch.
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Why am I unable to connect the phone after disconnection?
In Smartwatch app >> Dashboard screen >> Click on watch icon >> if your smartwatch is not coming then Click “Add Other Device” button at bottom of screen, select your watch and re connect. If the above process fails, then follow the troubleshooting steps: Reinstall the app, then restart your watch, then turn ON your bluetooth of your phone, and try to connect your smartwatch using the app.
How do I establish Bluetooth call connectivity?
Ensure the watch is connected to the phone or Bluetooth using the Smartwatch App. There are two ways to establish Bluetooth connectivity. Automatic Connection: Manual Connection:
Why is my smartwatch not pairing with Bluetooth and Disconnects automatically?
Trouble Pairing Your Smartwatch? Follow These Steps: Basic Troubleshooting: Fixing "Pairing Failed" Error:
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Why is my smartwatch not visible in the search menu?
Smartwatch Not Visible? Troubleshoot with These Tips: Update Firmware and App: Disable Battery Saver Modes: Manage App Settings: Bluetooth and Connection:
Why is the watch screen not turning ON when I raise my wrist?
Check that you have enabled Raise Wrist Feature to wake the screen in the Smartwatch as well as in the Smartwatch App.
How do I use the watch button to navigate during calls?
Also, make sure your phone is connected to Bluetooth to use the call feature.
Why is my smartwatch not visible in the search menu ?
Reset your smartwatch: Disable Battery Saver Modes: Bluetooth and Connection:
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How do I see/check the watch's Bluetooth name and firmware version?
Go to settings on your watch and select Device info/System/About to see the watch's Bluetooth name and firmware version.
How do I start receiving notifications on my watch?
Enable Notifications: Check for Do Not Disturb (DND): Status Bar Notifications: For Android: For iOS: If issues persist, especially on some Android phones:
How do I update my watch?
Firmware Update: Network Quality: Troubleshooting Connection:
Why does it take time to update the watch?
Network Stability: OTA Update Process: Installation Process:
Not getting SMS Notifications on Watch?
Bluetooth Connection: Watch Power Saving: Permission Settings: SMS Alerts Toggle in-app: Calls and Notifications Permission: Do Not Disturb (DND): Smartwatch App Connection:
Not getting WhatsApp, Skype, Gmail, etc. Notification on Watch?
Bluetooth Connection: Watch Power Saving: Notification Toggles: Phone Permission Settings: Do Not Disturb (DND): Smartwatch App Connection: Phone Notification Settings: App-Specific Troubleshooting:
Why is the watch face not getting transferred?
Troubleshooting Watch Face Transfer: Firmware Update: General Tips:
Why is the error message displayed: “Watch face transfer Failed?”
Troubleshooting Watch Face Transfer Error: Firmware Update: General Tips:
Common FAQs
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Delivery Order Related Payment Warranty
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When can I expect the delivery of my product?
Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.
How do I track my order details?
An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order". If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number. *Please note that it can take some time before the tracking information is uploaded.
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How can I cancel my order?
You have the option to cancel your order before it is shipped. To cancel the order: If you have an account: If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.
I want to change my delivery address?
Before the order is shipped: *Delivery address cannot be changed once the product has been shipped.
I want to change my product colour?
Before the order is shipped, cancel the order on the website and place the order again with the desired product colour. *Product Colour cannot be changed once the product has been shipped.
I have lost my invoice copy, what should I do?
Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products. Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.
Query regarding B2B?
You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.
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Payment for the order has been deducted from my account, but no order details have been received?
Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.
What payment options do you have?
Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:
3
I want to register a complaint regarding a product?
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
My product has not been picked up for replacement yet?
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
I have not received my product after replacement yet?
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
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